Terms & Conditions - HairMax

Terms & Conditions

Lexington International, LLC is dedicated to your total satisfaction.

If you have suggestions or comments, please email us at info@hairmax.com.

Lexington International, LLC
1040 Holland Dr
Boca Raton, FL 33487

Tel: 1 (561) 417-0200 Fax: 1 (561) 892-0747

Delivery Schedule

Orders are processed within 1-2 business days of order placement and are shipped with UPS, FedEx or USPS. Overnight orders shipped to a PO Box can take up to 2 business days to be delivered. International orders ship via UPS Worldwide Expedited or FedEx International Economy service. For orders containing HairMax devices, tracking numbers are sent via email after shipment.

If the customer refuses delivery, Lexington International reserves the right to deduct return shipping fees and/or customs and duty charges, as well as a 20% restocking fee from any refund due.

Multiple shipping attempts from Lexington may incur additional shipping fees.

Florida Sales Tax Charges

For orders shipped to addresses within Florida, a 6% (or other applicable) sales tax will be applied. All other US based orders are shipped without Lexington International collecting sales tax. International orders may require duties to be paid in your country for importation. The currency conversion feature should be used as a reference to convert United States dollars to your local currency. Please be advised that your purchase is charged in United States dollars and your credit card company may charge you a small fee for converting currency.

International Orders – Customs/Duty Charges and Currency Conversion

Orders shipped internationally may require duties or additional fees to be paid in your country for importation. Please note these fees are assessed as part of the import process and are not charges from Lexington International.

International Shipping Notice

When placing an order for delivery outside the USA, please be aware that the international shipping charge that appears in your Order Summary DOES NOT include Local Taxes, VAT and/or Duty that is assessed in the country your order will be delivered to. Such Local Taxes, VAT and/or Duty will be collected AT THE TIME OF DELIVERY.

If the package is refused by the customer, Lexington International reserves the right to deduct from any refund that is due all return shipping fees and applicable Taxes, Customs and Duties.

By placing an order for delivery outside the USA, you agree to the foregoing terms and to pay all Local Taxes, VAT and/or Duty at the time of delivery.

The currency conversion feature should be used as a reference to convert United States dollars to your local currency. Please be advised that your purchase is charged in United States dollars and your credit card company may charge you a small fee for converting currency.

Money Back Guarantee – 6 months

We want you to be completely satisfied with your HairMax laser device, so we provide a money back guarantee for orders placed directly with Lexington International: HairMax laser devices can be returned within 24 weeks (6 months) for a refund, less a 20% restocking fee on the total purchase price. (Please note that, if you are purchasing a HairMax laser device using a payment plan, the 20% restocking fee will be assessed on the full purchase price value of the laser device, and not on any individual payment(s) that you may have made prior to returning the HairMax laser device with our money back guarantee.) This money back guarantee is effective from the date of delivery. You will be required to obtain a Return Merchandise Authorization (described below) and pay for the return shipping costs and the applicable restocking fee (stated above). Please note that only orders placed directly through Lexington International are eligible for the money back guarantee.

Over 90% of our users do see noticeable benefits with continued HairMax use. Money back guarantee only valid for orders placed directly with Lexington International, LLC. Shipping fees on orders placed and shipped are non-refundable.

Return Policy

If you purchased your HairMax laser device directly from Lexington International, we offer a 24 week (6 month) return policy through our money back guarantee (less a 20% restocking fee off of the total purchase price, as described above). Returns cannot be made without a Return Merchandise Authorization number (RMA). Laser devices will only be accepted as a return, if they are in as-new working condition. Prior to returning, please call us at +1 (561) 417-0200 to speak with an experienced customer support representative, and our support representatives will issue a unique RMA number and provide instructions on how to return laser devices. Our customer support hours are Monday through Friday from 9 am to 5:00 pm EST.

When returning your HairMax laser device, please include the RMA # (given to you by a Lexington representative) on the front of the package. Ship Returns to: Lexington International, LLC, 1040 Holland Dr., Boca Raton, FL 33487. When shipping your HairMax laser device, please obtain insurance for the full value of the device and a tracking # from the courier service for your records. This will allow you to see when your package was received by Lexington International. Once returned, please allow up to 7-10 business days for the refund to issue back to your method of payment or via check. Please note that once a Return Merchandise Authorization has been issued, the device must be postmarked for return within 10 days. Failure to comply may result in Lexington International refusing the parcel.

Please note that HairMax for Density products (including Shampoo, Conditioner, Hair Booster, Pro Scalp Treatment, Revitalizer & Activator), Dietary Supplements, Hair Fibers and HairMax accessories are final sale and non-refundable.

All returns/exchanges must include the complete device kit in order to receive a refund or an exchanged device.

Refunds for laser devices do not include return shipping fees, expedited shipping charges, and/or international shipping charge ($65.00).

Warranty

All HairMax laser devices purchased through Lexington International or from an authorized distributor include a 2-year factory warranty against defects in materials or workmanship from Lexington International, LLC. Lexington may extend this warranty period under certain conditions. For complete warranty information, please refer to the user manual (included in the packaging materials of your laser device).

To obtain warranty service, you must deliver the product freight paid, in either its original packaging or packaging affording an equal degree of protection, together with your name and address.

Payment Plans

If you ordered a HairMax laser device using the 3 monthly payments option, you are on a multi-pay billing plan. Multi-pay is only available to customers ordering directly from Lexington International with a credit card, and discount codes and other promotional offers may not be applied to such orders.  A 10% fee is added to the then advertised purchase price when using the multi-pay option to purchase a laser device. 

Payments automatically post to the credit card used on the order approximately every 30 days, with the first payment posting on the day of the order. You don't need to contact Lexington International or manually send payments. Funds must be available on the card for each payment.

Shipping & Handling, tax and other applicable charges are applied to the first payment.

For example, if a product was ordered for 3 payments of $72.96 plus $12.00 S&H and didn't take any additional items, the payments would be:

Day 01 - $84.96

Day 31 - $72.96

Day 61 - $72.96

If a payment is missed due to a declined card, several attempts to process the charge will be tried again. If attempts to collect the payment continue to fail, a notice from Lexington International or our payment collection partner company will be sent to the customer in an effort to find suitable payment arrangements.

Multi-pay offers & purchases are subject to Lexington International approval.

Placing an Order

A. Pricing Information; Availability

Lexington International cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur on our website. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product. Lexington International reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from us. Lexington International may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on our website from prices available in other marketing materials or media.

B. Order Acceptance and Billing

formation you provide to us must be truthful and accurate. Providing any untruthful or inaccurate information is a breach of these Terms and Conditions and may result in cancellation of your order. Prior to accepting an order we may also request additional information from you. Verification of information may be required prior to the acknowledgment or completion of any purchase. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Lexington International may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the products ordered, as well as all shipping and handling charges and applicable taxes.

Lexington International reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. Lexington International also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, “reselling” will be defined as purchasing or intending to purchase any product(s) from Lexington International for the purpose of engaging in a commercial sale of the same product(s) to a third party.

C. Promotional Codes

Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code.

Privacy Policy

Please review Lexington International, LLC’s complete Privacy Policy at https://hairmax.com/pages/privacy-policy.

Governing Law

These terms and conditions and any agreement covering the purchase and sale of HairMax products with any customer and/or user, and the interpretation of its terms (collectively, “Agreement”), shall be governed by and construed in accordance with the laws of the State of Florida applicable to agreements negotiated, executed and performed wholly and solely within the State of Florida. The parties agree that the State of Florida’s conflicts of laws rules shall not apply to this Agreement or any transaction performed by or under this Agreement. All sales are made Point of Sales Boca Raton, FL and sold FOB Boca Raton.

Jurisdiction and Venue

All customers and/or users of HairMax products (collectively with Lexington International, LLC, “parties”) irrevocably submit and consent to the sole and exclusive jurisdiction and venue of the Florida state courts in and for Palm Beach County, Florida, U.S.A. and the Federal Courts in and for the Southern District of Florida, U.S.A. The parties agree not to raise the defense of forum non-convenience.