Ordering / Payment Information
This page contains answers to most questions regarding HairMax Ordering and Payments.
How can I confirm my order was processed?
When an order is placed, an email confirmation along with the order # is sent to the customer. Once the package ships from our warehouse, a tracking # is sent to the customer in a separate email.
If I do not have a credit card, what payment options are available to me?
We accept payments via check or money order made payable to Lexington International. For further assistance, please contact our sales office at 561-417-0200 on Monday through Friday, between the hours of 9 am and 5 pm EST.
When placing an order by phone or online are my credit card details safe?
Yes, our website features a highly secured credit card processing gateway to protect our customer credit card information, and we use a secure gateway when completing phone orders.
I recently placed an order and have not received an email confirmation.
Once the order is successfully processed, the confirmation details are automatically emailed to the customer. Please check your spam folder if you did not receive an email from HairMax.com in your inbox. If the order is placed by phone and an email address is not provided, the HairMax representative will verbally recite the order number for confirmation purposes. For further assistance, please contact our sales office at 561-417-0200 on Monday through Friday, between the hours of 9 am and 5 pm EST.
Do you accept COD orders?
We do not accept COD orders. We do accept all major credit cards (Visa, M/C, Amex, & Discover). We also accept payments through PayPal. For further assistance, please contact our sales office at 561-417-0200 on Monday through Friday, between the hours of 9 am and 5 pm EST.
Will my order process faster if I call the office directly or if I order online?
Both methods of ordering are equally effective and efficient.
What does the purchase price of a HairMax laser device include?
When purchased directly through Lexington International, all HairMax laser devices come with a 2-year factory warranty and a 5-month money back guarantee (less a 20% restocking fee).