Technical Device Information – HairMax Secure Store
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What is the different between the Advanced 7 and Prima 7 HairMax LaserComb models?
The Prima 7 is the new, redesigned version of the Advanced 7 HairMax model. The main functional difference between the Prima 7 and Advanced 7 is the battery. The Prima 7 operates on a lithium ion internal rechargeable battery and includes a power cord for charging. The Advanced 7 operates on 4 AA alkaline batteries that you replace every two to three months. The Advanced 7 model DOES NOT include a power cord. Both devices offer the same results and effectiveness when used as directed. The recommended treatment time with both models is 15 minutes, three times per week.
What are the voltage requirements on the HairMax laser devices for international usage?
The HairMax laser devices are shipped with a universal power cord that work with voltages from 100-240 around the world.
What is the laser strength and life expectancy of the laser light in a HairMax laser device?
HairMax laser devices are an FDA Cleared home use laser devices clinically proven safe and effective for men and women. All HairMax models are designed to last up to 10-15 years. The laser strength is approximately 655 nm, and 3.7 mw per beam. Lexington International uses the highest quality components to manufacture HairMax laser devices. Our lasers are precise components that are designed to last 15,000 hours. The lasers have internal circuitry to ensure they are providing the optimum level of laser output. If the laser starts to fail, the power level will not diminish, they will completely shut off.
How do I recharge the battery in my HairMax laser device?
To recharge the HairMax Premium, Lux 9, Professional 12, Ultima 9 or Ultima 12, simply plug the power cord directly into the HairMax handle or place the device in the charging cradle. To recharge the HairMax LaserBand 82 or Prima 7, simply plug the power cord directly into the HairMax device. The HairMax Advanced 7 runs on 4 AA alkaline batteries (when the battery power diminishes, simply replace the 4 batteries).
How often do I have to recharge the battery in my HairMax laser device
Except for our Advanced 7 model, all HairMax laser devices are equipped with a built-in rechargeable battery and, once charged, can be used for approximately 24 hours of continuous use. When the battery requires charging, the HairMax device will turn off and the red indicator light will start to blink. It is recommended that you always return the HairMax to the charging cradle after each use to keep it fully charged. Please see your HairMax device User Manual for charging details.
How long does it take for the HairMax LaserComb to fully charge?
It takes approximately 2-3 hours for the HairMax to fully charge. Please see your HairMax device User Manual for charging details.
Is the laser power of the HairMax LaserComb diminished if the battery is not fully charged?
If the laser power diminishes because of low battery, the device will automatically power off. If this should happen while in use, simply plug in the power supply and continue your treatment. It is recommended that you carry the power cord with you if you are away from the charging cradle location for an extended period of time.
What do I do if my HairMax laser device has stopped functioning properly?
Lexington International offers a full 2-year warranty on all our HairMax laser devices purchased from authorized distributors. The warranty protects against factory defects and workmanship errors. If your unit has stopped functioning within this time period, feel free to contact our office so that we can personally assist you with your warranty questions or concerns. Kindly contact a support specialist at 561-417-0200 during the hours of 9 am and 5 pm EST, Monday through Friday, and please have your device, power cord and cradle available for troubleshooting.
What if my HairMax laser device has stopped working and I am outside of the specified warranty period?
In the rare event that your unit stops working after your 2-year warranty period has expired, contact customer service between the hours of 9 am and 5 pm EST, Monday through Friday, at 561-417-0200 with the device, power cord and cradle available for troubleshooting.
Is visual safety a concern when using the HairMax laser device?
HairMax laser devices have been specially designed using low power requirements for maximum attention to visual safety. Avoid direct contact with eyes.